ViaHero Help Desk
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What does a finalized guidebook look like?
Revisions and changes to trip plan
Can I make revisions to my plan if I don’t like what the Hero has recommended?
How do I add planning days to my order?
How do I add group members to my order?
Can I change my travel dates after I start planning?
Can I submit a request before I know my travel dates?
Communicating with your Hero
How will I communicate with my Hero?
Getting your finished Trip Plan
How long does it take to build a trip plan?
Does ViaHero do bookings and reservations?
How can I check the status of my guidebook?
Using ViaHero without wifi
Can I view my guidebook and maps offline?
Accessing your Customized Google Map
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