You will communicate with your Hero via email leading up to your trip. Once you receive your personalized travel guidebook from ViaHero, you can continue to work with your Hero to ask questions and request any changes. You can also choose to stay connected with your Hero via on-the-ground phone support during your trip by choosing the premium plan.


To find a local who can plan your trip, choose your destination, enter your preferences, and view profiles of our locals. You can message any of our locals as much as you want for FREE before booking by clicking the messaging link in their profile.