The pacing of the planning process is entirely up to the traveler. Heroes will work at whatever pace is preferable to you and make sure that you get your plan finalized with plenty of time before your departure. Feel free to let your Hero know when you would like to have things wrapped up and they will do their best to make sure that the process is completed by your requested date. 

Once you submit your request, your Hero contact you to say hello and start planning. If they feel they have all the information they need, they will start by sending over a preliminary outline sharing their initial thoughts on what they are thinking of including in your itinerary. Once they get your approval on the preliminary itinerary details, they will start building out the plan in the app.

 If you're wondering about the status of your guidebook, or feel like you're waiting longer than you should, don't hesitate to communicate your needs to your Hero or drop us an email at support@viahero.com


To find a local who can plan your trip, choose your destination, enter your preferences, and view profiles of our locals. You can message any of our locals as much as you want for FREE before booking by clicking the messaging link in their profile.