The pacing of the planning process is entirely up to YOU, the traveler. Heroes will work at whatever pace is preferable to you and make sure that you get your plan finalized with plenty of time before your departure. Feel free to let your Hero know when you would like to have things wrapped up and they will do their best to make sure that the process is completed by your requested date. 

Once you submit your request, your Hero will contact you to say hello and start planning. If they feel they have all the information they need, they will quickly get started on a preliminary outline sharing their initial thoughts on what they propose for your itinerary, for you to review. Your Hero will rework this preliminary draft as much as needed until they get your approval, and they will then start building out the finalized guidebook in the app.

 If you're wondering about the status of your guidebook, or feel like you're waiting longer than you'd like, don't hesitate to communicate your needs to your Hero or drop us an email at support@viahero.com


To find a local who can plan your trip, choose your destination, enter your preferences, and view profiles of our locals. You can message any of our locals as much as you want for FREE before booking by clicking the messaging link in their profile.