We allow Heroes 24 hours to accept or decline a trip. This allows them to assess if they will be able to complete your guidebook in time before your departure. Each Hero profile displays average response time to give travelers an idea of how quickly they will get a response, but response time will vary. 


If a Hero does not accept the trip within 24 hours, our support team will contact you to personally help find and pre-confirm available Hero options for you to choose from. 


To find a local who can plan your trip, choose your destination, enter your preferences, and view profiles of our locals. You can message any of our locals as much as you want for FREE before booking by clicking the messaging link in their profile.