Heroes have 24 hours to accept or decline a trip. While we understand this may result in a short wait for travelers, it  allows Heroes to properly assess the request and whether they will be able to complete the work and submit your guidebook in time before your departure. To give travelers a sense of when their Hero will respond, each profile displays average response time, but response time will vary depending on the timing of the request. 

If a Hero does not accept the trip within 24 hours, our support team will contact you to personally help find and pre-confirm available Hero options for you to choose from. 

To find a local who can plan your trip, choose your destination, enter your preferences, and view profiles of our locals. You can message any of our locals as much as you want for FREE before booking by clicking the messaging link in their profile.