Waiting for Hero to accept your request

How much time does a Hero have to accept my trip?
We allow Heroes 24 hours to accept or decline a trip. This allows them to assess if they will be able to complete your guidebook in time before your departu...
Fri, 28 Feb, 2020 at 6:08 PM
What should I do if the Hero has declined my trip request?
In rare cases, a Hero that is showing availability on the site may decline a trip request due to lack of availability during your specific travel dates, lac...
Fri, 28 Feb, 2020 at 6:11 PM
Why did my first choice Hero decline my request?
All Heroes who are visible on the ViaHero platform are available to plan trips, but in some cases, a Hero who receives a request will decline to accept base...
Wed, 15 Apr, 2020 at 10:46 AM
How can I make sure that the Hero I request will accept?
Over 95% of trip request sent by travelers to Heroes are accepted by their first choice, but in some rare cases, a Hero will decline to accept if they don&#...
Thu, 23 Apr, 2020 at 6:26 PM