ViaHero Help Desk

Heroes have 24 hours to accept or decline a trip.  While we understand this may result in a brief wait for travelers, it allows Heroes to properly asses...

In rare cases, a Hero that is showing availability on the site may decline a trip request due to lack of availability during your specific travel dates, lac...

All Heroes who are visible on the ViaHero platform are available to plan trips, but in some cases, a Hero who receives a request will decline to accept base...

Over 95% of trip request sent by travelers to Heroes are accepted by their first choice, but in some rare cases, a Hero will decline to accept if they don&#...