About Heroes
A Hero is a local travel planner who uses their experience and on-the-ground knowledge to research, recommend and assist travelers with things like food sug...
Wed, 11 Dec, 2019 at 6:21 PM
Yes! Our Heroes either currently live or have lived a significant amount of time in the country. Additionally, they regularly travel all over the country, bu...
Mon, 18 Feb, 2019 at 8:28 PM
If you would like to have a tour guide for any portion of your trip, your Hero can certainly recommend one and arrange this for you. Our Heroes themselves d...
Mon, 18 Feb, 2019 at 8:28 PM
Once a traveler is connected to a Hero, the Hero reviews the traveler's information and asks questions to get to know them. Once they feel they have e...
Thu, 3 Feb, 2022 at 4:15 PM
Our Heroes go through a rigorous onboarding and training process to ensure 1) up-to-date local knowledge, 2) high level communication skills, and 3) a genui...
Thu, 3 Feb, 2022 at 4:37 PM
Traveler and Hero communicate via email and/or messaging on the ViaHero platform leading up to the traveler's departure. Once the traveler has depa...
Thu, 3 Feb, 2022 at 4:25 PM