To check in on the status of your trip plan, send a message to your Hero and they will respond with an update. If you do not receive a reply from your Hero within 24 hours, please contact ViaHero support at and we will ensure that you have an update ASAP.

To find a local who can plan your trip, choose your destination, enter your preferences, and view profiles of our locals. You can message any of our locals as much as you want for FREE before booking by clicking the messaging link in their profile.