If you have a question about ViaHero's service or if you've already signed up and need assistance, the best way to get in touch is by emailing support@viahero.com

If you prefer to speak with someone by phone, you're welcome to schedule a phone chat with our team.

If you have specific question related to your upcoming travel plans in one of our 20 destinations, we recommend that you message one or several Heroes in that destination to get the ball rolling. Once you've found the right fit, you can select the "Choose [Hero]" button to start the planning process. Messaging Heroes is completely free—finding the right Hero before you book and pay for the service is an important step in making sure we can provide you with the best service possible!