ViaHero Help Desk

Getting your finished Trip Plan 1

• How long does it take to build a trip plan?

Communicating with your Hero 1

• How will I communicate with my Hero?

Reservations 1

• Do Heroes make bookings and reservations?

Revisions and changes to trip plan 5

• Can I make revisions to my plan if I don’t like what the Hero has recommended?
• How do I add planning days to my order?
• How do I add group members to my order?
• Can I change my travel dates after I start planning?
• Can I submit a request before I know my travel dates?

Sample Trips 1

• What does a finalized guidebook look like?

Trip Status 1

• How can I check the status of my guidebook?

Using ViaHero without wifi 2

• Can I view my guidebook and maps offline?
• Accessing your Customized Google Map