ViaHero Help Desk

Submitting a Request 5

• Where can I submit my new trip request?
• How do I find a Hero?
• Can I talk to a Hero before I request a trip?
• What counts as "one day" of planning?
• How do I message a Hero before I book?

Waiting for Hero to Accept a Request 4

• How much time does a Hero have to accept a trip?
• What should I do if the Hero has declined my trip request?
• Why did my first choice Hero decline my request?
• How can I make sure that the Hero I request will accept?