Guidebook Troubleshooting

Downloading your Guidebook on the ViaHero App
Here are step by step instructions for downloading the guidebook onto the ViaHero app — no login or password needed.  First, tap the link in the gu...
Wed, 13 Nov, 2019 at 6:34 PM
Downloading your Customized Map File (.KML)
1. Download the Maps.me app on your mobile device. 2. Open the Maps.me app and download the map of the entire country. To download, go to the main menu,...
Mon, 16 Dec, 2019 at 12:10 PM
Accessing your Customized Google Map
To access your map offline while you travel, follow the steps below: 1. Download the Google Maps App for iPhone or Android.  Within the Google Maps ...
Wed, 11 Dec, 2019 at 5:51 PM
Why can't I log into the ViaHero app?
Currently, the ViaHero app is only for viewing guidebooks — when your Hero finishes planning, you will get an email with a link that will automatically load...
Fri, 20 Dec, 2019 at 4:21 PM