About Heroes

What is a Hero?
A Hero is a local travel planner who uses their experience and on-the-ground knowledge to research, recommend and assist travelers with things like food sug...
Wed, 11 Dec, 2019 at 6:21 PM
Are Heroes actually locals?
Yes! Our Heroes either currently live or have lived a significant amount of time in the country. Additionally, they regularly travel all over the country, bu...
Mon, 18 Feb, 2019 at 8:28 PM
Will I meet my Hero in person? Is my Hero a tour guide?
If you would like to have a tour guide for any portion of your trip, your Hero can certainly recommend one and arrange this for you. Our Heroes themselves d...
Mon, 18 Feb, 2019 at 8:28 PM
How do Heroes customize each trip plan?
Once a trip request is sent to a Hero, you will be sent a form to provide all the fun details and trip preferences for the Hero to utilize while they custom...
Thu, 20 Dec, 2018 at 5:25 PM
How are Heroes vetted?
Our Heroes go through a rigorous interview and training process. Most of them have many years of successful experience planning trips and comprehensive know...
Mon, 18 Feb, 2019 at 8:29 PM
How will I communicate with my Hero?
You will communicate with your Hero via email and/or messaging on the ViaHero site leading up to your trip. Once you receive your personalized travel guideb...
Wed, 8 Jul, 2020 at 2:54 PM