About Heroes

What is a Hero?
A Hero is a local travel planner who uses their experience and on-the-ground knowledge to research, recommend and assist travelers with things like food sug...
Wed, 11 Dec, 2019 at 6:21 PM
Are Heroes actually locals?
Yes! Our Heroes either currently live or have lived a significant amount of time in the country. Additionally, they regularly travel all over the country, bu...
Mon, 18 Feb, 2019 at 8:28 PM
Will I meet my Hero in person? Is my Hero a tour guide?
If you would like to have a tour guide for any portion of your trip, your Hero can certainly recommend one and arrange this for you. Our Heroes themselves d...
Mon, 18 Feb, 2019 at 8:28 PM
How do Heroes customize each trip plan?
Once a trip request is sent to a Hero, you will be sent a form to provide all the fun details and trip preferences for the Hero to utilize while they custom...
Thu, 20 Dec, 2018 at 5:25 PM
How are Heroes vetted?
Our Heroes go through a rigorous interview and training process. Most of them have many years of successful experience planning trips and comprehensive know...
Mon, 18 Feb, 2019 at 8:29 PM
How will I communicate with my Hero?
You will communicate with your Hero via email leading up to your trip. Once you receive your personalized travel guidebook from ViaHero, you can continue to ...
Thu, 20 Dec, 2018 at 5:31 PM

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