Currently, the ViaHero app is only for viewing guidebooks — when your Hero finishes planning, you will get an email with a link that will automatically load the finalized guidebook in the ViaHero app, no login or password needed.
Your ViaHero account login and password will work on the ViaHero website, which we've optimized it for mobile. To access your account, open Safari, Chrome or another web browser app on your phone and enter your login credentials. Once you're logged in, you'll be able to message your Hero, access trip details, and make changes to your order.
Please feel free to contact ViaHero support for assistance at firstname.lastname@example.org.
Having issues downloading your guidebook? Follow these step-by-step instructions and video.