Refund policy

If you are not 100% satisfied with your trip planning service, within 120 days from the purchase date and with at least 2 email conversations with your Hero to improve your plan, we will fully refund the cost of your order. 

Cancellation policy

If, after that, you need to cancel your trip for any reason (e.g. change of plans, natural disaster, flight cancellation, etc.) we will issue you a full credit for the cost of your purchase, which you can use on a future ViaHero trip in the destination of your choice. 

Go here to submit a refund or credit request