In rare cases, a Hero that is showing availability on the site may decline a trip request due to lack of availability during your specific travel dates, lack of knowledge about your specific travel needs, or some other reason. 


If your first choice Hero declines your request, our support team will step in to personally help find and pre-confirm available Hero options for you to choose from. Our team will ensure that we find a Hero who is a great fit to help you plan your trip.


Once you are connected to a new Hero, all of the information and preferences from your initial request will be transferred to them so they can speedily begin the planning process! 


To find a local who can plan your trip, choose your destination, enter your preferences, and view profiles of our locals. You can message any of our locals as much as you want for FREE before booking by clicking the messaging link in their profile.