In rare cases, a Hero that is showing availability on the site may decline a trip request due to lack of availability during your specific travel dates, lack of knowledge about your specific travel needs, or some other reason. 

If your first choice Hero has declined your trip request, you will be given the option to select a new Hero with a direct link to the Heroes that fit your original travel criteria, and we will also offer our personal help connecting you to a new local who you will love working with.

Once you are connected to a new Hero, all of your order information will be transferred to them so they can speedily begin the planning process!