Our Heroes are local expert trip planners, but not in-person tour guides. Their primary focus, outside of making sure you have the time of your life, is to create an exciting guidebook that allow for a safe and independent travel experience (making it to where an in person guide isn't necessary or completely optional). 

However, if a tour guide is something you're interested in, you can include this in your travel preferences once you request your Hero, and they can coordinate an in person guide or tour for you!