Typically, Heroes do not meet travelers in person during their trip.
Our Heroes are local expert trip planners, not in-person tour guides. Their primary focus is to serve as your trusted advisor BEFORE your trip, making sure they answer all of your questions, lay out your options, and create an itinerary that will allow you to have a memorable, exciting trip. The guidebook that they create will allow for a safe and independent travel experience without any other guide or tour services (unless the traveler requests this).
If a tour guide is something you're interested in, feel free to let the Hero know and they can provide you with recommendations for guides and tour options, or facilitate the booking of an in-person guide.