Step 1. Get Matched with your Hero! 

  • Share travel preferences using the criteria on the Hero search page

  • Explore local planner profiles

  • Find your match (we’ll make suggestions!)

  • Request a local to plan your trip


Step 2. Let the planning begin! 

  • Once you request your trip, fill out a brief travel questionnaire to allow your planner to begin gathering suggestions and formulating a preliminary itinerary for your approval

  • Message your Hero to refine the itinerary by requesting changes, asking questions, and soliciting their opinion as a local expert

  • Your planner will incorporate all feedback and additions and build out your guidebook in the ViaHero app.

Step 3. You're ready to travel independently

  • Receive your personalized guidebook and Google map, with your travel arrangements secured in advance

  • Access your guidebook in the ViaHero app (iOS or Android) on your mobile device for easy offline access while you travel

  • Remember, offline maps and phone support are available from your planner during your trip!

To find a local who can plan your trip, choose your destination, enter your preferences, and view profiles of our locals. You can message any of our locals as much as you want for FREE before booking by clicking the messaging link in their profile.

What does a Hero do?


Your Hero's job is to provide you with personalized assistance with any and everything related to your upcoming trip. Here is just a partial list of the ways in which a Hero will help you with your trip planning needs: 

Personalized Help from a Real Local 

  • Neighborhoods to stay in
  • Unique things to see and do
  • More authentic cultural experiences
  • Culinary adventures or restricted diets 
  • Avoiding tourist traps
  • A mapped out plan
  • Access to events


Help with Logistics and Bookings 

  • Flights
  • Lodging
  • Transportation
  • Passports, visas, currency, travel prep
  • Restaurant reservations
  • Guided tours and activities
  • Classes (cooking, dance, language, crafts)
  • Concerts and special events



  • Directly experience local culture
  • Invest in local economies
  • Help mitigate over-tourism